Guide
Getting Started with Mersal
Set up your Mersal account in minutes: connect WhatsApp Business API or SMS, send your first message, automate replies, and invite your team.
Mersal brings WhatsApp Business API, SMS, chatbots, automations and a shared team inbox into one workspace. This guide walks you through your first setup — from account to first message — in a few short steps.
What you can do with Mersal
Mersal is one platform for every customer conversation. Before you set up, it helps to know what you are working toward.
- Reach customers on WhatsApp Business API and SMS
- Automate replies and campaigns with no code
- Capture and qualify leads from links and forms
- Manage every conversation in one shared inbox
Step 1 — Create your account
Sign up with your business email and verify it. You land in your Mersal workspace, where every channel and tool lives together — no separate logins or devices.
Step 2 — Choose your channel
Decide whether to start with WhatsApp Business API, SMS, or both. WhatsApp is best for rich, two-way conversations; SMS reaches any phone with no app or internet.
Tip: Most businesses start with WhatsApp for conversations and add SMS for alerts and reminders.
Step 3 — Connect your number
For WhatsApp, Mersal guides you through Meta verification and the green tick. For SMS, you register a Sender ID for the countries you send to. See the dedicated guides below for each.
Step 4 — Send your first message
Create an approved WhatsApp template or a quick SMS, choose a contact list, and send. Every reply lands in your shared inbox, ready for your team.
Step 5 — Automate and invite your team
Turn on a no-code chatbot or auto-reply for your most common questions, then invite teammates and set roles so everyone answers from one place.
Key takeaways
- Mersal unifies WhatsApp, SMS, automation and your inbox.
- Set up in order: account → channel → number → message → team.
- You only pay for usage, so you can start free.
Frequently asked questions
No. You can explore Mersal and set up your workspace for free — you only pay for the WhatsApp and SMS messages you send.
Most teams are sending SMS within minutes. WhatsApp Business API onboarding depends on Meta verification, a short process Mersal guides you through.
In most cases yes, subject to WhatsApp Business API requirements. The number must not be active on the regular WhatsApp app when it is migrated.
Start with WhatsApp for conversations and campaigns, and add SMS for codes, alerts and universal reach.
Edit this page visually with Elementor — every heading, paragraph, button and section here is editable. Business data (pricing, FAQs, logos) lives in Mersal Core.